JSL Occupational Therapy Pty Ltd is committed to respecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Commonwealth) and Australian Privacy Principles. These govern the way in which personal information is obtained and handled, from the collection, it’s use and future disclosures as well as how the information is stored and when and how it is disposed. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

Privacy Policy

What information we collect

We collect your Personal Information for the primary purpose of providing our services to you.
We may collect:

  • Personal information: Name, date of birth, address, phone number, email 

  • Health information: Medical history, assessments, reports, therapy notes 

  • NDIS or SAH funding information: NDIS number, plan details, MAC number, DVA number 

  • Administrative information: Appointment history, billing and payment details 

How we collect your information

We may collect information in the following ways:

  • Directly from you (e.g. intake forms, phone calls, emails, in-session discussions) 

  • From people involved in your care (e.g. GP, support coordinator, family), with your consent 

  • From referral information provided to us 

  • Through our website (e.g. contact forms) 

How your information is used 

Your information will only be used to the extent that it informs our staff and assists them to carry out the required service.

  • Your information is primarily accessed by your treating Occupational Therapist 

  • Other clinicians in the team may access your file where necessary for clinical support, supervision, or continuity of care 

  • Administrative tasks (e.g. scheduling, invoicing) may be handled by authorised team members 

Disclosure of information

We may share your information when appropriate and with your consent, including:

  • Your GP or other healthcare professionals 

  • NDIS, SAH or other funding bodies 

  • Support coordinators, carers, or family members 

  • External service providers (e.g. secure IT systems, accounting software) 

We aim to minimise disclosure and only share what is necessary.

We may also disclose your information if required by law or to prevent serious harm. 

Storage and security

We take reasonable steps to keep your information secure, including:

  • Using secure electronic record systems 

  • Password-protected devices and files 

  • Limiting access to authorised team members only 

  • Secure storage of any paper records

Access and correction

You have the right to:

  • Request access to your personal information 

  • Request corrections if your information is inaccurate, incomplete, or outdated 

Requests can be made by contacting us directly. There may be an administrative fee for providing a copy of your personal information. To protect your personal information, we may require identification from you before releasing the requested information. 

Website and cookies

If you visit our website, basic information (such as cookies or browser data) may be collected to help improve functionality and user experience. You can manage cookie settings through your browser.

Complaints and enquiries

If you have concerns about how your personal information is handled, we encourage you to contact us directly so we can work with you to resolve the issue.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in our practice or legal requirements. The current version will always be available on our website.

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